SHIPPING & DELIVERY

Shipping & Delivery.

We currently ship within Australia & New Zealand only.

All Australian addressed orders are shipped via Courier delivery and Australia Post services.

FREE Shipping on all Australian orders over $60.

A low flat rate of $6.50 Standard Shipping is charged on all Australian orders under $60.

NZ orders are shipped via Australia Post International at a Flat Rate fee of $17.50

Shipping Confirmation.

You will receive an order confirmation email shortly after placing your order. You will be emailed a tracking code once we ship your order.

All orders are shipped out within 1 - 2 business days. Delivery to Australian capital cities can take between 2 – 4 business days. WA and regional/remote locations can take between 3 – 7 business days.

We cannot be held responsible for any transit delays incurred by shipping carriers after an order has been shipped.

If no one is in attendance to receive the delivery your parcel may be left in a safe place. We strongly suggest nominating a business address or similar where someone can receive the delivery, as we cannot be held responsible for missing parcels once they have been delivered.

Returns Policy. 

Please choose carefully. We do not offer returns or refunds if you simply change your mind or make a wrong decision. 

In the unlikely case that you receive a damaged or faulty item, we will replace it for you right away. Please contact us immediately with your order number and a photo of the damage so that we can arrange the replacement for you.

Customer Service Policy.

Loui Organic is committed to providing exceptional customer service and high quality products.

All emails and messages will be replied to within 24 hours.

We endeavour to make sure that all products listed on our website are currently in stock and that pricing is true and correct.